We want you to be completely satisfied with your HomerLaughlin.com purchase. If for some reason, you are not completely satisfied with an item you've purchased, you must contact us within 60 days of date of purchase to make the necessary arrangements and discuss options and availability for a refund or exchange.
If you need to make a return, please call us at 1-800-452-4462 Monday through Friday 8 AM - 6 PM EST. A customer service representative will give you a Return Merchandise Authorization Number, which must be clearly marked on any returns in order for the return to be accepted. We will ask you to return the item in the original packaging materials via UPS to:
The Homer Laughlin China Co.
Attn: Internet Sales Manager
672 Fiesta Drive
Newell, WV 26050 USA
Items Damaged in Transit
If your package appears damaged, or upon opening it you find the items to be damaged, call HomerLaughlin.com immediately at 1-800-452-4462. We will arrange to have it picked up - please do not discard the original packaging materials. When you call, a Customer Service Representative will discuss options for a replacement or refund. You will not be charged for returning a damaged item, and a replacement, if one is available, will be shipped at no charge to you.