Customer Service
Customer Service Hours are Monday - Friday 9AM - 4PM
To report breakage in your shipment please click here
For questions, please fill the form out located on this page to contact Customer Service.
*We are not able to change any orders please email the order number and URGENT to customerservice@fiestafactorydirect.com
*Please note we will try to answer all emails within 24 hours during normal business operations. During peak periods this may extend to 48 hours.
*Please only send one email. If you do not receive a response in 24 hours you may send a follow up email.
We are closed on the following days:
- New Year's Eve
- New Year's Day
- Good Friday
- Easter Sunday
- Memorial Day
- Independence Day and also July 3rd
- Labor Day
- Thanksgiving Day and also the Friday after
- Christmas Eve
- Christmas Day
If it is after hours, consider viewing our FAQ section or Return Policy.